Agent How to Guides
How to guide for agents troubleshooting general PC issues, headsets, Genesys, etc.
Accessing Insite Email
With the implementation of SSO for Salesforce within the DFC program, you may encounter the follo...
Add Egnyte as "A Place" in Office
To enable Co-Editing with the new Egnyte updates, follow these steps: Step 1: Open any...
Beeping Headset
OVERVIEW This article will describe how to solve for your headset beeping consistently. Some rep...
Connect Bluetooth Headset
Step Description Screen Shot Open Bluetooth Settings Open t...
Headset muting/unmuting by itself
If your headset continuously says "muted, un-muted" repeatedly, you'll need to reset the proximit...
Install Grammarly
Once set up, you will receive an email from Grammarly to set up your account with them. Please fo...
Reporting PCI Policy Violiatons
If you believe you have observed a PCI Policy violation, it is important that you report it immed...
How to Install Visio
After you have had a Visio license assigned, you must download and install the software onto your...