Install and configure UniFi Identity VPN

1.       Open the email from [email protected].

Click the Get Started option.

2.       The download should automatically start for UniFi Identity Desktop Endpoint.

If it does not, select the “download UniFi Identity Endpoint” option.

3.       Once the file has downloaded, select it when it shows in the top right corner.

4.       The application will load as shown.

Select the checkbox to agree to the User License Agreement, and then select Install.

5.       If you see a User Access Control box, click Yes if available. Otherwise, select the “Request ThreatLocker Elevation” bubble and submit the request. Someone from the IT Support team will be in touch within 5 minutes (within normal business hours) with further instructions.

6.       The application will start to finalize its installation.

Once it has completed, select the Launch Identity Now option.

7.       Select the Load Credential Manually option.

8.       Reopen your email from UniFi and select the Load Credential Now option.

After clicking this option, you will be directed back to the identity.ui.com website.

9.       Select the Load Your Credential option to start the process.

10.   The VPN will now open in the bottom right corner of your screen.

To turn the VPN on, simply click the switch.

You are now connected to the VPN!

11.   Repeat steps 8-10 with the second Welcome email to add the alternative VPN site.