# Install / Update OpenVPN

<table class="MsoTableGrid" id="bkmrk-step-1%3A-add-foxpass-" style="height: 2659.54px;" width="927"><tbody><tr style="height: 1229.34px;"><td style="height: 1229.34px;" valign="top">Step 1: Begin Update Script

The update script has been designed to reduce user input. It will:

1. Check that OpenVPN is installed and up to date. If not, it will install/update the program (Windows 11 only)
2. Generate a new VPN password
3. Download the latest VPN profiles from Insite's servers and insert your credentials (no remembering another password!)
4. Restarts OpenVPN.

The process takes around 3 minutes start to finish.

<table class="MsoTableGrid" width="912"><tbody><tr><td style="width: 248.5px;" valign="top">1. Open the system tray and find the Insite Engagement Centers icon, right click it.

</td><td style="width: 572.5px;" valign="top">  
[![image.png](https://kb.callinsite.com/uploads/images/gallery/2025-11/scaled-1680-/8etimage.png)](https://kb.callinsite.com/uploads/images/gallery/2025-11/8etimage.png)

</td></tr><tr><td style="width: 248.5px;" valign="top">2. Click Scripts then Install/Update OpenVPN

</td><td style="width: 572.5px;" valign="top">[![image.png](https://kb.callinsite.com/uploads/images/gallery/2025-11/scaled-1680-/rSDimage.png)](https://kb.callinsite.com/uploads/images/gallery/2025-11/rSDimage.png)

</td></tr><tr><td style="width: 248.5px;">After a few seconds, you will see this box letting you know the process has started.

</td><td style="width: 572.5px;">[![image.png](https://kb.callinsite.com/uploads/images/gallery/2025-11/scaled-1680-/5Cwimage.png)](https://kb.callinsite.com/uploads/images/gallery/2025-11/5Cwimage.png)

</td></tr><tr><td style="width: 248.5px;">It may take up to 2 minutes for the system to process your request. Once started, you will see this screen

</td><td style="width: 572.5px;">[![image.png](https://kb.callinsite.com/uploads/images/gallery/2025-11/scaled-1680-/SH9image.png)](https://kb.callinsite.com/uploads/images/gallery/2025-11/SH9image.png)

</td></tr></tbody></table>

</td></tr></tbody></table>