# Connect Bluetooth Headset

<table align="center" class="MsoTableGrid" data-cke-table-faked-selection-table="" id="bkmrk-step-description-scr" width="936"><tbody><tr><td class="cke_table-faked-selection" style="width: 147.641px;" valign="top">**<u>Step</u>**

</td><td class="cke_table-faked-selection" style="width: 181.641px;" valign="top">**<u>Description</u>**

</td><td class="cke_table-faked-selection" style="width: 509.719px;" valign="top">**<u>Screen Shot</u>**

</td></tr><tr><td class="cke_table-faked-selection" style="width: 147.641px;" valign="top">1. Open Bluetooth Settings

</td><td class="cke_table-faked-selection" style="width: 181.641px;" valign="top">1. Open the start menu and search for “Bluetooth”
2. Click “Bluetooth and other device settings”

</td><td class="cke_table-faked-selection" style="width: 509.719px;" valign="top">[![image.png](http://kb.callinsite.com/uploads/images/gallery/2025-03/scaled-1680-/QITimage.png)](http://kb.callinsite.com/uploads/images/gallery/2025-03/QITimage.png)

</td></tr><tr><td class="cke_table-faked-selection" style="width: 147.641px;" valign="top">2. Add Bluetooth Device

</td><td class="cke_table-faked-selection" style="width: 181.641px;" valign="top">1. On the screen that opens, click “+ Add Bluetooth or other device”.

</td><td class="cke_table-faked-selection" style="width: 509.719px;" valign="top">[![image.png](http://kb.callinsite.com/uploads/images/gallery/2025-03/scaled-1680-/Oh7image.png)](http://kb.callinsite.com/uploads/images/gallery/2025-03/Oh7image.png)

</td></tr><tr><td class="cke_table-faked-selection" style="width: 147.641px;" valign="top">3. Place headset in pairing mode

</td><td class="cke_table-faked-selection" style="width: 181.641px;" valign="top">Put your headset in pair mode, slide and hold the Power switch away from the off position until you hear "pairing" and the headset LEDs flash red and blue.

</td><td class="cke_table-faked-selection" style="width: 509.719px;" valign="top">[![image.png](http://kb.callinsite.com/uploads/images/gallery/2025-03/scaled-1680-/fzXimage.png)](http://kb.callinsite.com/uploads/images/gallery/2025-03/fzXimage.png)

</td></tr><tr><td class="cke_table-faked-selection" style="width: 147.641px;" valign="top">4\. Search for Bluetooth devices

</td><td class="cke_table-faked-selection" style="width: 181.641px;" valign="top">1\. On the screen that comes up, click “Bluetooth”

2\. When you see your headset in the list, click it to pair.

</td><td class="cke_table-faked-selection" style="width: 509.719px;" valign="top">[![image.png](http://kb.callinsite.com/uploads/images/gallery/2025-03/scaled-1680-/tdpimage.png)](http://kb.callinsite.com/uploads/images/gallery/2025-03/tdpimage.png)

</td></tr><tr><td class="cke_table-faked-selection" style="width: 147.641px;" valign="top">5. Complete pairing

</td><td class="cke_table-faked-selection" style="width: 181.641px;" valign="top">Wait until the connection completes.

Note: If prompted to use Swift Pair, click No Thanks.

</td><td class="cke_table-faked-selection" style="width: 509.719px;" valign="top">[![image.png](http://kb.callinsite.com/uploads/images/gallery/2025-03/scaled-1680-/BnOimage.png)](http://kb.callinsite.com/uploads/images/gallery/2025-03/BnOimage.png)

</td></tr><tr><td class="cke_table-faked-selection" style="width: 147.641px;" valign="top">6. Set up Genesys</td><td class="cke_table-faked-selection" style="width: 181.641px;" valign="top">Open the Genesys Application on the bottom of your screen. Once your signed in click on the voice button on the side pane and then click settings gear icon</td><td class="cke_table-faked-selection" style="width: 509.719px;" valign="top">[![image.png](http://kb.callinsite.com/uploads/images/gallery/2025-03/scaled-1680-/laaimage.png)](http://kb.callinsite.com/uploads/images/gallery/2025-03/laaimage.png)

</td></tr><tr><td class="cke_table-faked-selection" style="width: 147.641px;" valign="top">  
</td><td class="cke_table-faked-selection" style="width: 181.641px;" valign="top">Click Performance, then under Media Controls click the arrow next to "Use Computer Settings"</td><td class="cke_table-faked-selection" style="width: 509.719px;" valign="top">[![image.png](http://kb.callinsite.com/uploads/images/gallery/2025-03/scaled-1680-/uN3image.png)](http://kb.callinsite.com/uploads/images/gallery/2025-03/uN3image.png)

</td></tr><tr><td class="cke_table-faked-selection" style="width: 147.641px;" valign="top">  
</td><td class="cke_table-faked-selection" style="width: 181.641px;" valign="top">Select new profile</td><td class="cke_table-faked-selection" style="width: 509.719px;" valign="top">[![image.png](http://kb.callinsite.com/uploads/images/gallery/2025-03/scaled-1680-/Cx9image.png)](http://kb.callinsite.com/uploads/images/gallery/2025-03/Cx9image.png)

</td></tr><tr><td class="cke_table-faked-selection" style="width: 147.641px;" valign="top">  
</td><td class="cke_table-faked-selection" style="width: 181.641px;" valign="top">Select the Poly headset for all three input/output options</td><td class="cke_table-faked-selection" style="width: 509.719px;" valign="top">[![image.png](http://kb.callinsite.com/uploads/images/gallery/2025-03/scaled-1680-/L74image.png)](http://kb.callinsite.com/uploads/images/gallery/2025-03/L74image.png)

</td></tr></tbody></table>